Privacy & Cookies Policy

Syntax-wise ("we," "us," or "our") is committed to protecting your privacy. This Privacy & Cookies Policy is in compliance with the applicable data protection law. We act as a data controller when processing your data.

1. What is personal data?

Personal data refers to any information related to a person, including name, identification number, location, and the economic, psychological, mental, cultural and social identity of a person.

2. Information we collect

We collect personal information that is provided by you directly. We may store different types of data which are relevant, and we do not collect any information which is irrelevant to the project.

The data which is collected is as follows:

• Client's data. Name, title, email, phone number, company name, address and organisation name.
• Transaction data. Information regarding payments from your side and other related details of the purchased service from us.
• Financial data. Information related to payment methods, bank accounts, credit card details, billing and invoices.
• Contact data. Information about your business, your business type, and records created as a result of engagement with us through phone calls, internet contacts or emails.
• Technical data. Information such as operating system and its interface, APIs, IP address, date and time of inquiry, access status / HTTP status code, browser, website making the request, language, request content and browser software version.

3. Cookies

We and our third-party partners may use many different technologies to gather and store the personal information which can be used to measure the effectiveness of our services and email campaigns, and to provide analytical data.

Cookies are small text files sent by us to your device, which help us to improve the website.

Persistent cookies last until you or the browser deletes them, or until they expire. Session-based cookies only last until the browser is open. The cookies placed on the device cannot damage your device or files.

Upon visiting our website, you will be informed about the cookies. If you are not interested in helping us improve, you can set up your preference via the cookie preference centre at any time. Many browsers let you manage cookies to suit you. You can set up rules to have more control over your privacy. This means you can disallow any cookies which you do not trust.

Browser manufacturers which provide help pages relating to cookie management in their products: Google Chrome, Internet Explorer, Mozilla Firefox, Safari, Microsoft Edge and Opera. For other browsers, you can consult your browser manufacturer. If the cookie preferences are limited, it may worsen the experience as it will not be personalised, and it may not save some information.

To find out more about cookies, visit allaboutcookies.org.

4. How we collect personal data

We collect personal data in the following ways:

• When you visit our website.
• When you fill in the form present on the website.
• When you contact us via email, phone or through any other means.
• We may receive your personal information when you like, follow or interact with our pages on social media platforms.

5. How we use personal data

Your personal information is never disclosed, shared or sold without your consent, unless it is a requirement by law. The purposes for collecting and processing information are given below.

Performance of contract

• To manage, administer and apply services which are included in the contract.
• To share personal data with our service providers and partners to provide services to you.
• To manage payments of fees and charges.
• To inform you about changes in terms of service or use, and in this Privacy & Cookies Policy.

Legitimate interest

• To analyse and improve our services, systems and processes.
• To train and check the quality of services.
• To remain compliant with legal and regulatory requirements.
• To monitor and record conversations between us.
• To research, and for statistical and market analysis.
• To send occasional marketing information.
• To share your personal data with people that support our business systems and processes, or to comply with legal or regulatory requirements.

6. Your rights

You have rights in relation to the use of personal data. Under certain circumstances, you have the following rights:

• Request erasure. This commonly enables you to ask us to remove personal data where there is no good reason for us to continue to process it, or where we may have processed your information unlawfully. We may not be able to erase your personal information upon your request for specific legal reasons, and you will be informed about it upon your request.
• Request access. Also known as a 'data subject access request'. This enables you to receive a copy of the personal data we have about you and to check that we are lawfully processing it.
• Request correction. This enables you to correct any incorrect information we hold about you. We may need to verify the accuracy of the new personal information.
• Object to processing. This enables you to ask us to delete your personal data where you have successfully exercised your right to object to our processing.
• Right to objection. You have the right to object to the use of your personal data if we are relying on legitimate interest or third parties, and there is something about the process which makes you want to object because you believe it violates your fundamental rights or freedoms. You can also object to data usage for marketing. In rare circumstances, we may demonstrate that we have a valid reason to process your information which outweighs your rights and freedoms.
• Request restriction of processing. This enables you to request that we stop processing your personal information in the following circumstances: if you want to have data accuracy verified; if our use of the data is unlawful but you do not want us to erase it; if you need us to hold the data even when we no longer need it; or if you have objected to our use of your data and we need to verify whether we have overriding legitimate grounds to use it.
• Withdraw consent at any time. This is applicable only where we are relying on your consent to process your information. Any processing conducted before the withdrawal is not affected in its lawfulness. Some services might not be given if your consent is withdrawn. We will let you know upon withdrawal.

If you want to exercise any of these rights, you can contact us. If we get a request from you to exercise your rights, we may need to verify your identity before proceeding, to make sure your data is protected.

7. Sharing and disclosing your personal data

Your personal information is not shared or disclosed without your consent, other than where required by law. We do use third parties and affiliates to provide the services. However, we only share the data which is needed, and it is used in accordance with instructions from us and with the data protection laws, or under other confidential security measures.

8. Safeguarding measures

We implement every reasonable precaution to protect and secure your personal data.

• We have security measures in place to prevent personal data from being lost, used or accessed in unauthorised ways.
• We have procedures in place to detect suspicious activity and data breaches, and we will notify you and any applicable regulator of a suspected breach where it is legally required to do so.
• When we share data with third parties, we do not allow them to use the data for their own unrelated purposes. They are only allowed to process your data for the specified purposes instructed by us.

9. International data transfer

We may transfer personal data outside of the USA. We will ensure that the personal data is protected by appropriate safeguards, such as: the destination country having been considered safe for the protection of data, and the service provider being legally bound by specific contractual obligations required under data protection law.

10. Consequences of not providing your personal data

Providing personal information is not obligatory. However, information will be required in order to provide you with our services or to respond to your queries. We will not be able to provide some services without information.

11. How long we keep your information

We only retain your personal information as long as it is necessary. While retaining information we consider:

• The duration of the task we collected the information for.
• Fulfilling and managing our relationship with you.
• Whether we need to retain the personal information to satisfy legal, regulatory, accounting or reporting requirements.

12. Age limitations

We do not allow use of our services by anyone younger than 18 years old. If you learn that anyone younger than 18 has unlawfully provided us with information, you can let us know and we will delete it.

13. Data protection authority

Subject to relevant legislation, you have the right to (i) restrict our use of your personal data and (ii) file a complaint with your local data protection authority.

14. Links to other websites

There might be links to other sites on our website. Please be aware that we do not hold any control over those websites or their privacy and safety standards. Because those websites are not covered by this Privacy & Cookies Policy, we are unable to guarantee your security, or the security of any private information you submit to them while visiting. You should be cautious and review the relevant policies of that website.

15. Questions and concerns

You may contact our Data Protection Officer by email at contact@syntax-wise.com, or by using the contact details below:

16. Changes to this Privacy & Cookies Policy

This Privacy & Cookies Policy is susceptible to modification at any time. If regulations, legislation and professional standards shift, we might be required to implement these changes or alter our business. To keep you updated, all changes will be announced on this page, and we invite you to read our Privacy & Cookies Policy. In addition, we will send an email notice to notify you of any significant impact on your privacy rights. Please contact us for further queries; your query will be assigned to the Data Protection Officer if you disagree with the modifications made to this Privacy & Cookies Policy.